Question 1

What loyalty program is available and how do I join?

Accepted Answer

The loyalty rewards program is completely free and open to any adult aged 18 or over. You can register at any property by presenting valid photo identification and completing a short application. Alternatively, you can begin the registration process through the official app and complete verification on your first visit. Once enrolled, your membership card starts earning points immediately across gaming, dining, hotel stays, and entertainment. The digital platform allows you to manage your account, check point balances, and access articles and news about upcoming promotions and events.

Question 2

Is there an app available for members?

Accepted Answer

Yes, an official app is available for both iOS and Android devices. The app allows members to manage their loyalty account, check point balances, browse and book at restaurants and bar venues, view the entertainment centre schedule, and receive personalised promotional offers. It also provides practical information such as parking availability and directions to the nearest centre entrance. The app is regularly updated with new features, and notifications keep members informed about upcoming promotions during peak periods such as August and September, when major sporting events and seasonal offers are typically at their most active.

Question 3

What are the age requirements to enter the gaming areas?

Accepted Answer

You must be at least 18 years of age to enter the gaming areas of any property in Australia. Valid photo identification — such as a driver's licence, passport, or proof-of-age card — may be requested at any time by security staff. This policy is strictly enforced to comply with Australian gaming regulations and to protect minors. Certain non-gaming areas of the resort, including some restaurant and bar spaces, may be accessible to younger guests when accompanied by adults, but the gaming floor itself is always strictly 18+. For detailed information about access policies, the official website and app provide up-to-date guidance.

Question 4

How does the self-exclusion program work?

Accepted Answer

The self-exclusion program allows players to voluntarily ban themselves from the gaming areas for a nominated period. To initiate the process, visit the responsible gambling support desk at any property. Staff will assist you in completing the required documentation and will explain the terms, including minimum exclusion periods and how to seek an extension if needed. The exclusion is enforced through facial recognition and security checks at entry points. Players can also initiate the process remotely by contacting the venue directly. Additional information and support resources, including links to external services, are available through the responsible gambling section of the official website and app.

Question 5

What dining and entertainment options are available near the venue?

Accepted Answer

The Sydney property is located adjacent to the Darling Harbour precinct, one of Australia's most vibrant leisure and tourism destinations. Within walking distance, guests can explore the Australian National Maritime Museum, the Chinese Garden of Friendship, waterfront park areas, and the Harbourside Shopping Centre. On-site, the venue hosts over a dozen restaurants and bar options ranging from fine dining to casual eateries, as well as a purpose-built entertainment centre that hosts live music, comedy, and major sporting events. Loyalty members receive dining discounts and priority booking privileges, while the app makes it easy to check what's on and make reservations before you arrive.

Question 6

What responsible gambling support is available?

Accepted Answer

A comprehensive range of responsible gambling support is available to all patrons. These include pre-commitment limits on electronic gaming machines, self-exclusion programs, and dedicated responsible gambling support staff at each property. The venue maintains partnerships with external organisations including Gambling Help Online (1800 858 858) and Lifeline (13 11 14), providing access to professional counselling and support services. Information is displayed prominently throughout each property using clear image-based signage and digital displays. All staff undergo regular training to identify and respond appropriately to signs of problem gambling, and published articles on the official website provide additional guidance on how to gamble responsibly.

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